Question 1

How do I book a limousine?

Accepted Answer

You can book directly by phone, email, or through our website. A $100.00 deposit is required to
secure your reservation.

Question 2

When does the billing time start?

Accepted Answer

Billing begins when the limousine leaves our business location and ends when it returns.
Additional travel time may be added if your pick-up or drop-off location is outside the immediate
Kelowna area (e.g., Lake Country, Vernon, Summerland, Peachland, Penticton, West Kelowna).

Question 3

Do you provide limousine service out of town?

Accepted Answer

Yes, we do offer service to out-of-town locations including Lake Country, Vernon, Summerland,
Peachland, Penticton, and more. Please note the following for out-of-town service:
●
Travel Time: Travel to and from your location is added to your total billable hours.
●
Minimum Booking Time: Out-of-town trips often require a minimum booking of 2 hours
depending on the destination.
●
Fuel/Travel Surcharge: For longer distances, a mileage or fuel surcharge may apply.
This will be clearly explained at the time of booking.
●
Latest Service Times: Pick-ups must be scheduled no later than 11:00 PM. Drop-offs
outside of Kelowna may vary depending on location.

Question 4

What is the latest pick-up and drop-off time available?

Accepted Answer

Pick-ups: No later than 11:00 PM (in-town or out-of-town).
Drop-offs: No later than 12:00 AM for in-town trips. Out-of-town drop-offs may vary
depending on location.

Question 5

Can we make multiple stops during our trip?

Accepted Answer

Yes, multiple stops are allowed. Please note that all stops must be scheduled in advance, and
the total rental time will continue while the limousine waits.

Question 6

Can we drink alcohol inside the limousine?

Accepted Answer

No, alcohol consumption is not permitted inside the limousine at any time. You may bring
sealed, unopened alcohol with you for later use. Alcohol can only be consumed once you are
outside of the limousine in an alcohol-permitted area, and never while the vehicle is in motion.

Question 7

What is your cancellation policy?

Accepted Answer

Cancellations made 14 days or more before the booking will receive a full refund of the deposit.
Cancellations made less than 14 days before may result in a partial or non-refundable deposit,
depending on circumstances.

Question 8

What happens if my event runs late?

Accepted Answer

We provide a 15-minute grace period for every booking. After this time, overtime will be billed
at $75 for every additional 15 minutes. Overtime is subject to vehicle availability, so please
confirm with your chauffeur if additional time can be accommodated.

Question 9

How many passengers can the limousine hold?

Accepted Answer

Passenger capacity depends on the vehicle booked. We offer limousines that seat anywhere
from 6 to 20 passengers. Please confirm capacity when booking to ensure the best fit for your
group.

Question 10

Can I request a specific vehicle?

Accepted Answer

Yes, you may request a particular vehicle when booking. Vehicle availability is on a first-come,
first-served basis, so we recommend booking early.

Question 11

What if the limousine I booked becomes unavailable?

Accepted Answer

In the rare case of mechanical issues or unexpected complications, we will do our best to
provide a comparable or upgraded vehicle. If this is not possible, a full refund of your deposit will
be issued.

Question 12

Are pets allowed in the limousine?

Accepted Answer

No, pets are not permitted in the vehicle.

Question 13

Do I need to tip the chauffeur?

Accepted Answer

Gratuity is already included in your booking unless otherwise stated. If you wish to provide an
additional tip directly to your chauffeur as a thank-you for exceptional service, you are welcome
to do so, but it is not required.

Question 14

What is the minimum booking time?

Accepted Answer

All reservations require a minimum booking of 2 hours. For both in-town and out-of-town trips.

Question 15

Where can I find your booking and cancellation policies?

Accepted Answer

Please see the Policies & Fees section below for complete details regarding booking, deposits,
cancellations, and other important information.

Question 16

What is your code of conduct?

Accepted Answer

Please see the Policies & Fees section below for our full code of conduct, including expected
behaviour, safety guidelines, and rules for passengers while using our services.

Question 17

Are your vehicles accessible for passengers with disabilities or wheelchairs?

Accepted Answer

We can accommodate passengers with wheelchairs only if the wheelchair can collapse. We
are unable to accommodate passengers who have health concerns requiring a front seat, as
none of our vehicles have front passenger seats. Please contact us in advance to discuss your
needs.

Frequently Asked Questions

Frequently asked questions

How do I book a limousine?

When does the billing time start?

Do you provide limousine service out of town?

What is the latest pick-up and drop-off time available?

Can we make multiple stops during our trip?

Can we drink alcohol inside the limousine?

What is your cancellation policy?

What happens if my event runs late?

How many passengers can the limousine hold?

Can I request a specific vehicle?

What if the limousine I booked becomes unavailable?

Are pets allowed in the limousine?

Do I need to tip the chauffeur?

What is the minimum booking time?

Where can I find your booking and cancellation policies?

What is your code of conduct?

Are your vehicles accessible for passengers with disabilities or wheelchairs?

Ready to Book?
Whether you're planning a wine tour, your dream wedding, or the ultimate night out, Legendary Limousines has the perfect ride to match your moment.

Frequently Asked Questions

Frequently asked questions

How do I book a limousine?

When does the billing time start?

Do you provide limousine service out of town?

What is the latest pick-up and drop-off time available?

Can we make multiple stops during our trip?

Can we drink alcohol inside the limousine?

What is your cancellation policy?

What happens if my event runs late?

How many passengers can the limousine hold?

Can I request a specific vehicle?

What if the limousine I booked becomes unavailable?

Are pets allowed in the limousine?

Do I need to tip the chauffeur?

What is the minimum booking time?

Where can I find your booking and cancellation policies?

What is your code of conduct?

Are your vehicles accessible for passengers with disabilities or wheelchairs?

Ready to Book? Whether you're planning a wine tour, your dream wedding, or the ultimate night out, Legendary Limousines has the perfect ride to match your moment.

Ready to Book?
Whether you're planning a wine tour, your dream wedding, or the ultimate night out, Legendary Limousines has the perfect ride to match your moment.